Candidates not passing a certification step, will be informed about their right to file an appeal in writing when they get the feedback with the CB, within 30 days from the certification decision.
Appeals shall come from Certification Applicants and Candidates (appellant) only.
The CB will provide the appellant with a confirmation of receipt.
The CB will first try to resolve the complaint or appeal within its own operational management. If the CB fails to resolve the complaint or appeal, it will be escalated to the Complaints and Appeals Committee for review and decision.
Appeals are handled and processed within a 3-month period from the date of receiving an appeal in writing.
Fees for handling appeals: see Certification Fees